To ensure that the professional can provide you with the best possible experience, it is necessary to book the service or experience at least 24 hours in advance. This time allows the professional to prepare adequately and gather everything needed to meet your expectations. We appreciate your understanding and cooperation in this regard to maintain the quality of the services offered on Mayordome.
If you can't find the service or experience you desire in any of our available categories, we offer an alternative solution: our Concierge category. Through this exclusive service, you can submit your more specific requests or desires. The Mayordome Concierge team will review your request and do their best to make it a reality, adapting to your needs and ensuring unparalleled service. Embark on a journey of limitless possibilities and let us amaze you.
If you encounter any issues while making a payment on our platform, we recommend following these steps:
It may happen that a professional has not updated their availability or that an unforeseen circumstance has arisen. While this is a situation that is difficult to completely avoid, we assure you of a full refund of the amount paid and encourage you to select another available worker. If Mayordome determines that the cancellation by the professional is not justified by a major reason, we will take disciplinary measures to prevent such situations in the future.
We understand that unforeseen circumstances can sometimes force you to reconsider your plans. Here is our cancellation policy to inform you about potential financial consequences:
It's important to consider these conditions when planning, and if you have any doubts, please do not hesitate to contact us at incidencias@mayordome.com.
The Mayordome chat will be enabled 15 days before the date of your request, allowing you to establish direct communication with the assigned professional and address any questions or specify details related to the service to be performed.
Any attempt by the professional to communicate or manage services outside of Mayordome violates our Terms of Use. If this happens, please inform our team immediately at incidencias@mayordome.com. Remember, to ensure the quality of the service, the security of your payment, and the effectiveness of our cancellation terms and dispute policies, it is essential that all communications and transactions take place through Mayordome.
It is essential to note that, with access to the Mayordome chat, if the professional anticipates a delay, they should have informed the client of the situation and the reason. If a professional fails to show up or incurs a significant delay, please notify us as soon as possible by sending an email to incidencias@mayordome.com. We value your time and your experience, and we will take appropriate measures with the professional in question. It is crucial for us to maintain a standard of quality and responsibility in all services and experiences offered on Mayordome. In the case of unjustified absence or significant delays, we will offer appropriate solutions to compensate for any inconvenience caused.
We understand how important it is for our customers to receive a service or experience as agreed. If you believe that the service or experience has not been carried out as contracted, please inform us as soon as possible, and always within 24 hours after its completion. You can do so by sending an email to incidencias@mayordome.com, detailing the situation. Our team will review the issue and work with you to find an appropriate solution. Your satisfaction is essential to us, and we are committed to ensuring the quality of all services and experiences offered on Mayordome.